With NextGen Technologies, DSI transformed its customer experience—launching a modern AI-assisted eCommerce store that expands its product range and makes ordering office technology easier than ever.
DSI partnered with NextGen Technologies to build a full-featured eCommerce platform designed specifically for how their customers shop for business technology. The solution gives DSI a single, modern digital storefront—connected directly to its product catalog and logistics partners.
This instantly expanded DSI’s offerings to include thousands of items across print, IT, and business technology categories, without increasing its on-hand inventory or internal workload. From printers and supplies to networking and workflow tools, DSI’s customers now enjoy the convenience of browsing, comparing, and purchasing online—backed by the company’s trusted local service.
Visitors to the site are also greeted by a Chat-based Shopping Assistant, which helps them find just the right item, answer product questions, and guide them to check out.
Switching from our previous technology provider was a big decision, but NextGen made the transition smooth and successful. The trial environment allowed our team to get comfortable early, and NextGen went above and beyond by helping schedule and complete hundreds of customer installations in just weeks. Since going live, DSI has seen major improvements. Most importantly, their support has been outstanding—fast, and responsive.
Working with the NextGen eCommerce team has been a great experience! The developers and support staff were always responsive and went the extra mile to make sure everything ran smoothly. Their partnership gave us the confidence to roll out an ecommerce store that truly supports our business and our customers.
For customers exploring broader digital growth, NextGen’s Social Suite is a powerful optional add-on that automates social media posting and content promotion—helping eCommerce clients amplify visibility, share product news, and drive consistent inbound traffic.
Together, these AI capabilities represent the next generation of digital sales enablement—where every local business can compete like an enterprise, powered by automation that’s fast, scalable, and built to grow.
Deploy AI agents that work like people – only faster, smarter, and infinitely scalable.
